Terms of Exchange

- I confirm that I am the sole and absolute owner and/or user of the product mentioned above and being exchanged as part of the offer on NatureSouq.com (Part of Naturecare General Trading)

- I also confirm that the above phone I am exchanging is in working condition with intact display which may be verified at the time of handover to the concerned authorized delivery person representing NatureSouq.com (Part of Naturecare General Trading)

- I confirm that Phone which I am exchanging under the Trade-in program is genuine and is not counterfeit, free from any and all encumbrances, liens, attachments, disputes, legal flaws, exchange or any agreement of sale etc. and I have got the clear ownership of the said phone.

- I agree to indemnity and keep indemnifying NatureSouq.com (Part of Naturecare General Trading) and any future buyer of the Phone against all or any third party claims, demand, cost, expenses including attorney fees which may be suffered, incurred, undergone and / or sustained by NatureSouq.com (Part of Naturecare General Trading) its affiliates or any future buyer due to usage of the Phone by you till date and you undertake to make good the same.

- I confirm that all the data in the said Phone will be erased before handing it over under Trade-in program. I also confirm that in spite of erasing the data manually/electronically, if any data still accessible due any technical reason, NatureSouq.com (Part of Naturecare General Trading) or the Manufacturer shall not be responsible for the same and I will not approach NatureSouq.com (Part of Naturecare General Trading) for any retrieval of the data.

- I hereby give my consent that my personal information that I have provided in connection with this Trade-in program might be processed, transferred and retained by the retailer and other entities involved in managing the program for the purposes of validating the information that I provided herein and for the administration of the program.

- I agree to indemnity and keep indemnifying the NatureSouq.com (Part of Naturecare General Trading) and any future buyer of the old phone against all or any third party claims, demand, cost, expenses including attorney fees which may be suffered, incurred, undergone and /or sustained NatureSouq.com (Part of Naturecare General Trading), its affiliates or any future buyer due to usage of the device by me till date and I undertake to make good the same.

- I understand once a phone is sent by me to NatureSouq.com (Part of Naturecare General Trading), in no scenario can this phone be returned back to me.

- I understand that the new phone delivery and the old phone pickup will happen simultaneously (hand in hand) and I shall keep the old phone ready to be given for exchange.

- By purchasing this product on NatureSouq.com (Part of Naturecare General Trading) you confirm that the Phone you are exchanging and related accessories belong to you and you hereby indemnify and hold Manufacturers, NatureSouq.com (Part of Naturecare General Trading), consultants, directors, officers and employees harmless from any and all claims, accessories, costs and fees (including legal fees) arising in regard to the phone, charger, data on the phone and accessories submitted by you. You confirm having understood the terms applicable to the program and hereby agree to participate in the program in accordance with such terms and conditions.

- In relation to the customer sending the goods to us - customer understands it is his responsibility to ensure that the used products are delivered to the buyer (WSR) whose central warehouse, Dubai at \ NatureSouq.com (Part of Naturecare General Trading) Ras-Al-Khor" within 5 days of receiving the new product. In case the goods are consigned through any other carrier (other than Fetchr logistics), customer understands that he/she will have to initially make the full payment for the new product and receive 100% of the exchange value, pursuant to delivery and verification of the old phone at the Dubai Warehouse, within 20 working days through bank transfer.

- In relation to the option of the customer to use Third Party Logistics (3PL) - the customer, in case chooses to use a 3PL for transporting the old phone, please call 0552255047.

- In relation to pickup charges of old phone - I hereby understand that I would be charged an amount mentioned as pickup charges towards pickup of old phone in case I choose Fetchr.

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